TonerMonkey - Frequently Asked Questions FEATURING: Acroprint, Adler Royal, Apple, Brother, Brother P-Touch, Canon, Copystar, Dell, DEX, Duplo, Epson, Gestetner, Hewlett Packard, IBM, Imagistics, Jetfax, KIP, Konica Minolta, Kyocera Mita, Lanier, Lexmark, Monroe, Muratec, NEC, OCE, Okidata, Omnifax, Panasonic, Pitney Bowes, QMS, Ricoh, Risograph, Royal Copystar, Samsung, Savin, Sharp, Tektronix, Toshiba, Xerox

TonerMonkey - Frequently Asked Questions

FEBRUARY 1st - FEBRUARY 28th - $ 4.99 Flat Rate Shipping on orders over $100.00

TonerMonkey Index About Us Security/Privacy 800-841-1425 Questions / Answers

Flat Rate Shipping / Shipping Charges  -   We are proud to be one of the few sites on the web that offer a true low price and flat shipping shipping on orders for the Continental United States. This does not include Hawaii, Alaska, APO, FPO or other military addresses. can' not ship orders outside of the United States at this time due to security issues.

Continental United States Flat Rate Shipping. ( UPS Ground - Arrives in 2 - 10 working days )
ORDERS OF $1.00 TO $ 49.00 $ 14.00
ORDERS OF $ 50.00 TO $ 99.00 $ 10.75
ORDERS OF $ 100.00 OR MORE 4.99 Flat Rate Ground Shipping
Orders shipping to Alaska, Hawaii, APO, FPO and military addresses and orders going outside the continental United States are not eligible for flat rate shipping.  Orders going to these destinations will be charged the actual freight amount - no handling fees added - only the actual freight will be added to the invoice that was produced on line.  Call 800-841-1425 8:AM - 5:PM PACIFIC TIME for a freight quote prior to ordering.

Freight Carrier Accounts  -   We can't ship via UPS, FedEx or any other carrier using your account number. No Exceptions. This is due to the fraud involved with credit card scams over the last few year.

Canada, Mexico and other countries  -   We ship outside the United States to a few countries but are limited due to the high amount of fraud. (1) You will need to place your order with a credit / debit card that bills in the United States. (2) The freight amount provided by UPS does not include the Custom Expedite Fees and/or Duties. It is merely the freight charge to get the shipment to the country you have chosen. We can't guarantee delivery times to foreign countries. (3) Certain toner cartridges and other supplies may not be able to ship outside the United States based on local, state and federal laws.

Shipping Method  - proudly uses UPS ground service which will allow us keep our prices low and allows you to receive your order quickly from one of our regional distribution centers. We are responsive to your needs and can utilize the most effective shipping method for your order - - simply call 800-841-1425 to speak live with a customer service representative. ( Monday - Friday 8:00am - 5:00pm Pacific Time )

Orders are shipped via UPS Ground or FedEx Ground and will arrive in 2 - 7 working days. This does not include weekend and holidays. There are UPS Express Shipping Options Available in the shopping cart. Simply add the products you would like to purchase, enter your zip code and hit the recalculate button to get a quote on express shipping. The prices and shipping options will appear in the drop down shipping option dialog box.


Express Shipping Method  - uses UPS Next Day Air and UPS 2nd Day Air Shipping services. Orders placed after 12:00PM Pacific Time will ship out the following business day unless you call and request expedited shipping from our warehouse in California. The reason for this is cost to you the consumer. It is far more expensive to ship an order from a greater distance than it is from our closest warehouse. reserves the right to charge the consumer for express shipping methods when product is available from a closer source usually at a much higher cost to The product may ship ground from that closer source but still will arrive within the time frame requested by the purchaser.

Copier Manuals   - does not currently offer copier, fax or printer manuals. Manuals are available by SPECIAL order only and are non-cancelable. The orders usually take 6 - 8 weeks for delivery.  Manuals are only available during the production of the equipment and for a period of about two years after production has stopped.  Manuals are not available for equipment that has been out of production for more than 2 years.

When will my order arrive   - has six regional warehouse to provide quick inexpensive delivery. Most orders arrive in 2 - 7 workings days. ( Does Not include weekends and holidays. ) Our California and Pennsylvania warehouses stocks a wider variety of copier toners, maintenance kits, photoreceptor drums and copier supplies than any of our other warehouses.

Is the product Rebuilt, Generic or Original   -   TonerMonkey offers a wide variety of products to meet all of our customers needs. We have all of these types of products available; rebuilt, generic, and original equipment manufactured, (genuine). We are one of the few websites that clearly states what you will get and we make every attempt to make sure the consumer will not be confused, mislead or deceived by descriptions. Many websites try and either confuse, mislead or hide the words generic or compatible in the small print at the bottom of the page or in some long paragraph.
On the page where your item is located, look at the brand column. 1. Brand Name - which means it is genuine, original equipment manufactured. i.e.: Xerox  

2. Generic - means manufactured or remanufactured by a third party company that has no direct affiliation or licenses agreement to produce this product.


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